{"id":23892,"date":"2025-01-30T23:07:24","date_gmt":"2025-01-30T23:07:24","guid":{"rendered":"https:\/\/abexis.es\/index.php\/product\/fundamentos-de-comunicacion-con-el-cliente-para-la-resolucion-de-conflictos-habituales\/"},"modified":"2025-06-16T12:08:13","modified_gmt":"2025-06-16T12:08:13","slug":"fundamentos-de-comunicacion-con-el-cliente-para-la-resolucion-de-conflictos-habituales","status":"publish","type":"product","link":"https:\/\/abexis.es\/index.php\/product\/fundamentos-de-comunicacion-con-el-cliente-para-la-resolucion-de-conflictos-habituales\/","title":{"rendered":"FUNDAMENTOS DE COMUNICACI\u00d3N CON EL CLIENTE PARA LA RESOLUCI\u00d3N DE CONFLICTOS HABITUALES"},"content":{"rendered":"

1. EL PROCESO DE COMUNICACI\u00d3N.
\n 1.1. El proceso de comunicaci\u00f3n y sus elementos.
\n 1.2. Elementos de gran relevancia en la comunicaci\u00f3n oral
\n 1.3. Fases del proceso de comunicaci\u00f3n.
\n 1.4. El mensaje.
\n 1.5. Filtros en el proceso.
\n 1.6. La comprensi\u00f3n.
\n 1.7. La escucha.
\n 1.8. Proceso de la comunicaci\u00f3n
\n 1.9. La comunicaci\u00f3n verbal.
\n 1.10. La comunicaci\u00f3n no verbal.<\/p>\n

2. TIPOLOG\u00cdA DE CLIENTES.
\n 2.1. P\u00e9rdidas de clientes.
\n 2.2. Tipos de clientes.
\n 2.3. \u00bfqu\u00e9 necesita el cliente?.
\n 2.4. Calidad en la atenci\u00f3n al cliente.
\n 2.5. Atenci\u00f3n al cliente dentro del mercado.
\n 2.6. Entrevistas.<\/p>\n

3. EL CONSUMIDOR.
\n 3.1. El consumidor.
\n 3.2. Consejos para el consumidor.
\n 3.3. Derechos del consumidor.
\n 3.4. Ley para la defensa del consumidor y estatutos generales auton\u00f3micos de protecci\u00f3n.
\n 3.5. \u00bfc\u00f3mo ejercer los derechos del consumidor?<\/p>\n

4. RESOLUCI\u00d3N DEL CONFLICTO.
\n 4.1. Definici\u00f3n, efectos y causas del conflicto.
\n 4.2. C\u00f3mo actuar ante un cliente dif\u00edcil.
\n 4.3. El valor de la argumentaci\u00f3n.
\n 4.4. Qu\u00e9 no se debe hacer con el cliente.
\n 4.5. Desarrollo de habilidades individuales.
\n 4.6. Orientaciones al tratamiento del conflicto.
\n 4.7. La estrategia de colaboraci\u00f3n para la prevenci\u00f3n y la soluci\u00f3n de los conflictos.
\n 4.8. El argumento de resoluci\u00f3n.
\n 4.9. Proceso de resoluci\u00f3n de conflicto.<\/p>\n","protected":false},"excerpt":{"rendered":"

Identificar los procesos de comunicaci\u00f3n en la relaci\u00f3n con los clientes\/consumidores y
\n desarrollar las habilidades b\u00e1sicas para afrontar las situaciones m\u00e1s conflictivas en los
\n procesos de quejas y reclamaciones.<\/p>\n","protected":false},"featured_media":23564,"template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":""},"product_brand":[],"product_cat":[37],"product_tag":[],"class_list":["post-23892","product","type-product","status-publish","has-post-thumbnail","product_cat-comercio-y-marketing","first","instock","virtual","taxable","purchasable","product-type-simple"],"yoast_head":"\nFUNDAMENTOS DE COMUNICACI\u00d3N CON EL CLIENTE PARA LA RESOLUCI\u00d3N DE CONFLICTOS HABITUALES -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abexis.es\/index.php\/product\/fundamentos-de-comunicacion-con-el-cliente-para-la-resolucion-de-conflictos-habituales\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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