{"id":23854,"date":"2025-01-30T23:07:20","date_gmt":"2025-01-30T23:07:20","guid":{"rendered":"https:\/\/abexis.es\/index.php\/product\/atencion-al-cliente-y-calidad-del-servicio\/"},"modified":"2025-06-16T12:08:11","modified_gmt":"2025-06-16T12:08:11","slug":"atencion-al-cliente-y-calidad-del-servicio","status":"publish","type":"product","link":"https:\/\/abexis.es\/index.php\/product\/atencion-al-cliente-y-calidad-del-servicio\/","title":{"rendered":"ATENCI\u00d3N AL CLIENTE Y CALIDAD DEL SERVICIO"},"content":{"rendered":"

1. IMPORTANCIA DE LA ATENCI\u00d3N AL CLIENTE
\n 1.1. Todos somos clientes.
\n 1.2. Principios de la atenci\u00f3n al cliente.
\n 1.3. Concepto de calidad \u00fatil y coste de la no calidad.
\n 1.4. Tipos de necesidades y c\u00f3mo atenderlas.
\n 1.5. Los trabajadores y la atenci\u00f3n al cliente.
\n 1.6. Trato personalizado.<\/p>\n

2. CALIDAD EN LA ATENCI\u00d3N AL CLIENTE
\n 2.1. Planificaci\u00f3n de la atenci\u00f3n al cliente.
\n 2.2. Organizaci\u00f3n de la atenci\u00f3n al cliente.
\n 2.3. Gesti\u00f3n de la calidad en la atenci\u00f3n al cliente.
\n 2.4. Cliente interno y externo.
\n 2.5. Indicadores de satisfacci\u00f3n al cliente.
\n 2.6. Potencial para el trato con clientes.
\n 2.7. El profesional de la atenci\u00f3n al cliente.
\n 2.8. Cualificaci\u00f3n, formaci\u00f3n y motivaci\u00f3n.<\/p>\n

3. LA COMUNICACI\u00d3N. FASES EN LA ATENCI\u00d3N AL CLIENTE
\n 3.1. Conocer los productos, conocer los clientes.
\n 3.2. Fases en la atenci\u00f3n al cliente \u2013 la comunicaci\u00f3n.
\n 3.3. La acogida.
\n 3.4. La escucha y empat\u00eda.
\n 3.5. T\u00e9cnicas de comunicaci\u00f3n verbal, no verbal, telef\u00f3nica y escrita.<\/p>\n

4. ATENCI\u00d3N DE QUEJAS Y RECLAMACIONES
\n 4.1. Entender c\u00f3mo manejar las quejas.
\n 4.2. Situaciones en la atenci\u00f3n al cliente: clientes dif\u00edciles, quejas y reclamaciones.
\n 4.3. Enfoques para resolver la situaci\u00f3n.
\n 4.4. Proceso de resoluci\u00f3n de la situaci\u00f3n conflictiva.
\n 4.5. Conducta asertiva y sus t\u00e9cnicas.<\/p>\n","protected":false},"excerpt":{"rendered":"

Proporcionar habilidades, recursos y t\u00e9cnicas para mejorar la relaci\u00f3n y el trato con el cliente y satisfacer sus expectativas, mejorando la calidad en el servicio prestado.<\/p>\n","protected":false},"featured_media":23564,"template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":""},"product_brand":[],"product_cat":[37],"product_tag":[],"class_list":["post-23854","product","type-product","status-publish","has-post-thumbnail","product_cat-comercio-y-marketing","first","instock","virtual","taxable","purchasable","product-type-simple"],"yoast_head":"\nATENCI\u00d3N AL CLIENTE Y CALIDAD DEL SERVICIO -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abexis.es\/index.php\/product\/atencion-al-cliente-y-calidad-del-servicio\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" 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